FAQs

Find all the answers to your questions.

You did not find what you were looking for? Contact our Customer Service immediately:
πŸ“© Send an email toΒ shop@francavillamoda.it
πŸ“ž Call us 06 76902690

WHAT ARE THE DELIVERY TIMES AND COSTS?

We usually ship within 24 working hours of placing your order. After delivering your order to the courier, you will receive a shipping confirmation email with the tracking number. You will be able to track your shipment quickly and easily using the link we will send you. Our couriers take 24/48H to deliver orders (+24H for islands and remote areas).

Shipping is free for orders over €89. For smaller orders the cost is €. 6.00.

WHICH PAYMENT METHODS DO YOU ACCEPT?

To place your order on our online shop, you can choose to pay between these payment methods:
Credit Card (Visa, Mastercard, American Express)
Β· PayPal
Β· Bank transfer
Cash on delivery (+€5.00)
Β· Pay in 3 installments via Klarna
Google Pay, Amazon Pay, Apple Pay

HOW CAN I MAKE A RETURN?

You can request a return within 14 days of delivery of your order via our Returns Centre .
After the request we will contact you within 48H to book the collection of the goods.